Phone

Number

Email

info@aldepot.com

Address

13450 FM 529, Houston TX 77041

FREQUENTLY ASKED QUESTIONS

How long will it take to receive my order?

We begin processing your order as soon as it is received. Personalized items take 10 to 14 days to custom make your item. Shipping times vary based on the ship method you select at Checkout.

What types of payments do you accept?

We accept all major credit cards including American Express, Visa, Discover and Mastercard. We accept Paypal and Amazon Pay.

Can I edit or cancel an order after it has been placed?

Orders are processed as quickly as possible, and therefore, may not be able to be changed once they are placed. If you do need to modify or cancel an order, please call us.

Can I ship to multiple addresses?

At this time, we cannot ship to multiple addresses in one order. Please place separate orders to ship to different addresses. If you need assistance, please call Customer Service.

How will my order ship?

Orders are shipped via USPS depending on the shipping method that you choose.

When will my order ship?

We begin processing your order as soon as it is received. Personalized items take 3 to 5 days to custom make your item.

What is your return policy?

We want you to be 100% satisfied with your order. If you are not completely in love with it, you are welcome to return it to us within 30 days for an exchange or refund. You may return all unused merchandise in its original packaging for exchange or refund (excluding shipping charges).

CONTACT US FOR ANY QUESTIONS